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Yes, you can sample our products. Each product offers an option to order a sample size bottle or, in some cases, a retail size bottle. Please note that sample orders will not include your branding.

Yes, you can choose your own ingredients with a minimum order of 1000 pieces per formulation, classified as Premium Custom Production. If this is not feasible, you can select from our extensive range of pre-formulated options, which include popular ingredients. This approach saves significant production costs. Share your preferred ingredients and product functions with us, and we'll help you select the best formula from our tested and proven options. We can also recreate a formula for an additional cost. All our formulas use top-grade, 100% organic ingredients sourced globally.

Generally you would want to choose from the formulas we already have to save tens of thousands of dollars on cost of production. You can tell us your ideal ingredients and the function of the products that you desire and we will help you choose the correct formula to suit your need per formulas that we have already created, tested and proven. If you wish for us to completely recreate a formula, we can also do that for a cost that is not included in the product brand development price. Our formulas are made with top grade Ingredients that are sourced from all around the world and are 100% organic.

Yes. You can discuss this in detail with our Customer Support Team to guide you.

Yes. Additional Product Formulations If you desire more products than the formulations included in the package, simply go to Re-Order Inventory in the menu and add the products you desire to your cart. Also add 1 New Product label for each additional Product found in Marketing Solutions tab on the menu. Additional Inventory for Included Formulations If you desire more inventory for some of your already included formulations simply go to Re-Order Inventory in the menu and add the product to your cart and the additional quantity of cases you desire.

You can re-order your brand inventory in several ways: 1. Order directly from our website under the RE-ORDER inventory link. 2. Chat with our team on the website by clicking the chat button. 3. Use your designated WhatsApp chat to communicate with your customer service representative, who can assist with placing your order and sending an invoice.

Yes. Each Brand Package has its unique Minimum Reorder Qty (MOQ) which can be found in the details of each Package as well as in the description of each Re-Order Page.

Absolutely! Throughout the brand development process, you'll communicate with your designated team via a WhatsApp chat group. This includes access to your graphic design team and customer service. Before anything goes to print, you'll have the opportunity to review, request changes, and approve edits.

We prioritize communication at Zufire. During onboarding, you'll join a unique chat group on WhatsApp, giving you direct access to your entire designated team. This is the fastest and most efficient way to communicate with us.

No. The products and packages shown on our website represent our most popular offerings. We can also develop custom products, formulas, scents, packaging, and complete product brands based on your specific needs. If you don't see what you're looking for, contact us at info@zufire.com and we will help create a solution for you.

Once you purchase the products from us, they become your property and your responsibility to insure. Regarding product insurance, you can obtain product liability insurance through the Handcrafted Soap & Cosmetic Guild at soapguild.org.MSDS/SDS sheets and Certificates of Analysis (CofA) can be completed once your project and product formulation have been finalized.Also note that all documentation provided by Zufire is prepared for U.S. use.

Yes. Our goal is to help you establish a brand that belongs to you, not Zufire.Once your project has been paid in full, the final approved logo, packaging designs and other agreed-upon original brand assets are transferred to you in accordance with your project agreement.Your brand name is yours to use, subject to trademark availability and applicable registration requirements. Trademark registration and legal protection are separate processes, which we can help guide you through.

Zufire offers two different approaches to product development.Ready-Made Formulations: Our most cost-effective brand development packages allow clients to select from our existing catalog of professionally developed formulations. These formulas are not exclusive and may be used by other brands. However, your brand identity, packaging, positioning, and marketing are uniquely developed for your business.Custom Formulation: For clients who want a unique formula developed specifically for their brand, we can explore custom formulation services at an additional investment. Any exclusivity or formula ownership rights would be clearly defined in a separate agreement.

We understand how important it is to experience your products before committing to larger inventory quantities.We can discuss sample options depending on the products and development package selected. Any applicable sampling costs, availability, and approval process will be confirmed before proceeding.For custom formulations, the sampling and revision process will be outlined in your development agreement.

We believe in transparent pricing.Our brand development packages are designed to provide entrepreneurs with access to professional product development, branding, manufacturing, and business resources at significantly more accessible investment levels.We will provide a detailed breakdown of your selected package, including the products, quantities, services, and deliverables included.All Zufire clients are required to maintain an active Zufire Society membership, which provides access to exclusive member pricing, resources, professional expertise, and ongoing business growth opportunities.Members also receive preferred wholesale pricing, including eligible products offered at 30% below their retail value.Inventory reorder pricing depends on the product, size, quantity, packaging, and manufacturing requirements. We will provide the applicable wholesale price schedule so you can plan your inventory and profit margins.Any additional expenses, including shipping, taxes, custom development, or optional services, will be disclosed before approval.

Absolutely, we understand the importance of hearing about other entrepreneurs' experiences.We can share examples of brands we've helped develop, along with available testimonials and portfolio projects.For direct conversations with previous clients, we would first need to obtain their permission and confirm their availability. We respect the privacy and time of every entrepreneur we work with.

We take our contractual obligations and client satisfaction seriously.Our agreements outline the scope of work, deliverables, payment terms, timelines, and applicable refund or resolution provisions.If a deliverable does not meet the agreed-upon specifications, we will review the concern against the approved project scope and work toward an appropriate resolution in accordance with the agreement.Because branding, product development, and manufacturing involve customized work and committed resources, refund eligibility depends on the project stage, work completed, and applicable contractual terms.Our priority is to ensure that both parties clearly understand their responsibilities and expectations before any project begins.